The Trac Group of companies (Trac Group Holdings Ltd, Tractile Pty Ltd, and Tractile Malaysia Sdn Bhd) values your privacy and commits to treating your personal information with integrity and in the strictest of confidence. We will only use the information that we collect about you lawfully in accordance with the Federal Privacy Act and only in such a way as to further our business relationship with you.
Trac Group collects your personal information to help us help you; to make sure we provide you with an exceptional level of service and to allow us to focus our assistance on those areas in which you are interested. This may mean we will use your information for marketing and promotional purposes for those areas and related areas in which you have expressed an interest.
We share your information with all companies within the Trac Group of companies, and with our service providers so that we can work together to ensure the best information and service outcomes for you. All information we hold is held securely, in accordance with all relevant legislation, and the provision of information in accordance with this section will be done in accordance with Federal Privacy Act and in compliance with the National Privacy Principles.
The type of information we will collect about you includes information so we can contact you:
And information so we can provide you with the right assistance:
Viewing history on our website
By giving us your email address, you are consenting to us contacting you via email. Each e-mail communication we send to you will provide details on how to unsubscribe, in accordance with relevant legislation.
Trac Group will never provide your information to another company, except as outlined above, without your express consent. We will not make use of automated SMS technology to contact you at any time, although our team may send SMS messages to you directly.
We may use technology to track patterns in the behaviour of visitors to our site. This can include using a “cookie” and this is stored on your computer. It may be possible to identify you from the information we collect in this way unless you modify your browser settings.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at firstname.lastname@example.org or by contacting Tractile Head Office on 1300 00 TRAC (1300 008 722). We will also correct any inaccuracies promptly as you make us aware of them.
You can remove your details from our marketing list at anytime by using the unsubscribe links in any email we send, e-mailing us directly at email@example.com, or by contacting the Trac Group on 1300 00TRAC (1300 008 722).
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any concerns of queries about the way your personal information is managed by the Company, please contact the Company by phone on 13000TRAC (1300 008722) by email to firstname.lastname@example.org or write to the Privacy Officer, see below for details.
A privacy complaint is a complaint made by an individual about an act or practice in relation to that individual’s personal information.
Privacy complaints should be made no longer than twelve months from the date when the act or practice the complaint is about occurred.
If you wish to lodge a privacy complaint, please:
- submit your complaint in writing
- state an address which we can use to contact you, and
- include details about the actions or practice you are complaining about and
Mark your complaint as Private and Confidential, and address it to: Trac Group
Level 49, Governor Phillip Tower
1 Farrer Place
Sydney NSW 2000
We will endeavour to respond to your concerns within 45 business days from the date your complaint is received. However, in some circumstances, a longer period may be required in order to finalise your complaint. If so, you will be contacted with a view to arranging an extension of time. On completion, you will be advised in writing of the Trac Groups decision, including any remedies that are considered appropriate to resolve the complaint.
If you would like to know more, or have any questions, please e-mail us at email@example.com